Policies for C Dimond LLC

Craftmanship
Each object is created with artful skill and care; a part of me is infused into the final piece.  I warranty all of my workmanship and will repair any defect caused by me at no charge.  If the repair needed is due to normal wear and tear of jewelry, I may charge for labor and materials.  If your piece is damaged by you (purchaser, wearer, owner, etc.), I will work with you to repair it for labor and materials. I reserve the right to assess and determine the nature of damage. Check-ups, basic cleaning and polishing are always free of charge. I promise to always make a good faith effort to fairly and honestly deal with all issues regarding my work.  "Creation is my life, make my artwork a piece of yours."

Shipping & Handling

Stones
​This piece is handcrafted especially for you. Please allow 3 - 5 weeks for the magical creation of your piece. Items not in stock or special sizings requests may take longer. Often you will get your piece in far less time; it just depends on what is “on Chapin’s bench”. It will be worth the wait. Tracking information will be emailed to you when your item(s) is ready to ship. (Communication about special “circumstances” is always welcome; I will see what I can do.) To keep your precious jewelry safe, I insure all mailings.  Please feel free to email me at [email protected] if you have any questions about your order. ​

Returns and Refunds

Chapin creates each piece by hand. Each piece is unique in some way. Here at C Dimond LLC we want your jewelry to bring you happiness, and hopefully become a family heirloom.
If you are not satisfied please notify him as soon as possibly to discuss your options, [email protected]. You have 7 days to exchange any non-commission pieces for store credit . All sales are final after 7 business days from the date received.
Do not return item(s) without previous authorization.
Item has to be in its original packaging and in the same condition as you received it. Returned items will be inspected and verified to its authenticity and condition.
  • Only regular priced items may be returned, unfortunately sale items cannot be returned. 
  • Custom items are non-refundable. All custom orders’ materials and deposit are non-refundable; the piece is one-of-a-kind and created just for you
  • Shipping costs are non-refundable.
  • Customer is responsible for return shipping. ​All fees for shipping and insurance for returns (check-ups, cleaning, polishing, repairs) are the responsibility of the purchaser. 
  • No returns on downloadable content
  • Credit Card fees are non-refundable
Stones are an integral element of some pieces. I will tighten any stone set by me at no charge for the life of the piece.  It is strongly encouraged to have the piece insured (homeowners, renters, or individual jewelry insurance).
Loss or damage of personal stones are not included in this warranty.  Should your stone(s) purchased from me falls out of your ring, I will pay the insurance deductible up to $500.00 if the piece is insured.  Any evidence of trauma will void this warranty and become your insurance issue.  In order to qualify for the stone loss warranty, you must have your piece checked by me, for tightness and wear, at least once every 6 months (Shipping Policy). You must also have any needed maintenance done at that time (Craftmanship Policy). Re-tipping and metal build-up after the first year is recommended. I will not be responsible for any amount, in any case, unless the mounting has been inspected by me during the last 6 months. If you miss an inspection, the warranty will be reinstated after the next inspection and any needed repairs are completed. If the piece is worked on elsewhere, the warranty is terminated.  I provide quality work and will assist you in taking care of your piece.

Time to make policy

This piece is handcrafted especially for you. Please allow 3 - 5 weeks for the magical creation of your piece. Items not in stock or special sizings requests may take longer. Often you will get your piece in far less time; it just depends on what is “on Chapin’s bench”. It will be worth the wait. Tracking information will be emailed to you when your item(s) is ready to be shipped. (Communication about special “circumstances” is always welcome; he will see what he can do.)