Policies for C Dimond LLC

Craftmanship
​Each object is created with artful skill and care; a part of me is infused into the final piece.  I warranty all of my workmanship and will repair any defect caused by me at no charge.  If the repair needed is due to normal wear and tear of jewelry, I may charge for labor and materials.  If your piece is damaged by you (purchaser, wearer, owner, etc.), I will work with you to repair it for labor and materials. I reserve the right to assess and determine the nature of damage. Check-ups cleaning and polishing are always free of charge. I promise to always make a good faith effort to fairly and honestly deal with all issues regarding my work.  "Creation is my life, make my artwork a piece of yours."

Shipping & Handling

Stones
​Each piece is hand created; time of shipment depends on specific order.  Items on the Available Now page will be shipped the next business day after order is received. Custom designs will take longer. I will send you an email when your piece is shipped. Shipping fees include packaging, and insurance.  Products will be mailed US Postal Service Priority Mail or Fed-Ex.  The box should arrive within 2 to 4 days after date of shipment.  Please feel free to email me at Chapin@cdimond.com if you have any questions about your order. Remember each piece is handmade for you.  ​

Returns and Refunds

Each piece is handcrafted for you.  No two pieces are “exactly” alike.  If you are not pleased with my jewelry, please contact me personally.  Do not return item(s) without previous authorization.  A refund for non-custom orders is available, 15 days after piece is received.  All custom orders’ materials and deposit are non-refundable; the piece is one-of-a-kind and created just for you.
​All fees for shipping and insurance for returns (check-ups, cleaning, polishing, repairs) are the responsibility of the purchaser.  
​Stones are an integral element of some pieces. I will tighten any stone set by me at no charge for the life of the piece.  It is strongly encouraged to have the piece insured (homeowners, renters, or individual jewelry insurance).
Loss or damaged of personal stones are not included in this warranty.  Should your stone(s) purchased from me fall out of your ring, I will pay the insurance deductible up to $500.00 as long as the piece is insured.   Any evidence of trauma will void this warranty and become your insurance issue.  In order to qualify for the stone loss warranty, you must have your piece checked by me, for tightness and wear, at least once every 6 months (Shipping Policy). You must also have any needed maintenance done at that time (Craftmanship Policy). Re-tipping and metal build-up after the first year is recommended. I will not be responsible for any amount, in any case, unless the mounting has been inspected by me during the last 6 months. If you miss an inspection, the warranty will be reinstated after the next inspection and any needed repairs are completed. If the piece is worked on elsewhere, I will not be liable.  I provide quality work and will assist you in taking care of your piece.